Shipping policy

Thank you for choosing Cozeye. We currently ship orders within the United States only.

Processing and Delivery

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

After processing, estimated delivery is 5–8 business days. During periods of high demand, promotions or holidays, processing and delivery may take longer than usual. We appreciate your patience while our team prepares and ships your order.

Delivery times are estimates and may also be affected by weather, carrier delays or other circumstances outside our control.

Shipping Costs

Available shipping options and costs will be displayed at checkout before your purchase is completed. Any free-shipping promotion will be clearly shown on our website or at checkout.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow 24–72 hours for the carrier to update the tracking status.

If your tracking has not updated for more than 10 business days, please contact us for assistance.

Address Changes

Please check your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible at support@cozeyes.com

We will try to update your address before fulfillment, but changes cannot be guaranteed after an order has been processed or shipped.

Lost or Marked-Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbours, and contact the shipping carrier.

If it is still missing, contact us within 7 days of the delivery update, and we will help investigate. Refunds or replacements will be considered after the carrier’s investigation is completed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue and make it right.

Contact Us

For shipping or delivery questions, contact:

Email: support@cozeyes.com
Brand: cozeye